Refund and Returns Policy

Last updated: 30-Dec-2025

Thank you for shopping with Green Natural Products Private Limited. We value your trust and aim to ensure a smooth shopping experience. Please read our Refund & Cancellation Policy carefully.

1. Order Cancellation

a) Cancellation by Customer

  • Orders can be cancelled before dispatch by contacting us at info@greennaturalproducts.com
  • Once the order has been shipped, it cannot be cancelled

b) Cancellation by Company

We reserve the right to cancel orders due to:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment issues
  • Suspicious or fraudulent activity

In such cases, a full refund will be initiated.

2. Returns Eligibility

You may request a return if:

  • The product is damaged or defective
  • You received an incorrect product
  • The product is expired (if applicable)

Return requests must be raised within 48 hours of delivery with clear images or videos of the issue.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Products damaged due to misuse or negligence
  • Products without original packaging
  • Perishable or hygiene-related items (if applicable)
  • Items marked as Non-Returnable on the product page

4. Return Process

  1. Email us at info@greennaturalproducts.com within 48 hours of delivery
  2. Share order ID, reason for return, and supporting images/videos
  3. Our team will review and approve/reject the request
  4. Approved returns must be shipped back as instructed

5. Refund Policy

  • Once the returned product is received and inspected, refunds will be initiated
  • Refunds will be processed to the original payment method
  • Refund processing time: 7–10 business days
  • Shipping charges (if any) are non-refundable unless the return is due to our error

6. Replacement Policy

  • Replacement will be provided for damaged, defective, or incorrect items
  • Replacement is subject to product availability
  • If replacement is not available, a refund will be issued

7. Late or Missing Refunds

If you haven’t received your refund:

8. Return Shipping

  • Customers may be responsible for return shipping costs unless the issue is caused by us
  • We recommend using a trackable shipping service
  • We are not responsible for lost or damaged return shipments

9. Changes to This Policy

We reserve the right to update or modify this policy at any time.
Any changes will be posted on this page with an updated date.

10. Contact Us

For any questions related to refunds or cancellations, contact us at:

Business Name: Green Natural Products Private Limited
Website: https://greennaturalproducts.com
Email: info@greennaturalproducts.com